How To Talk Over Telephone In The Corporate World

Whenever you make a call, identify yourself by giving your name and your position in the company you work in. Also make sure you are talking to a right person. When making a call, say right away what you are calling about. Be brief and to the point. Don’t waste time. If it’s a bad line, say that you will call back then make a call again immediately. Speak slowly and clearly. Have a friendly voice; keep smiling when you are speaking. That enhances the quality of your voice and you sound more natural and interested. Take care not use technical terms or abbreviations because the other person may not understand them. When you have to give important information like figures, names, quantities, dates and so on. Then give slowly and carefully. Don’t interrupt the other person even if you think you know what he or she is going to say. Don’t phone during lunch time. Note down all the important information you are given by the other person.

When you have to make an international call, first dial the international code, then the country code then the area code and finally the number you require. If you want the other person to pay for the call, then you can make a connect call or transfer call.

If you want to talk to a particular person, you can make a person to person personal call. If you don’t want to be interrupted, you can leave the phone off the hook.

Sometimes, you may be confused when talking on the phone, so it’s a good idea to repeat any information especially numbers and names to the other person on the phone and make sure they know your name too. Sound interested, helpful and alert when answering the phone. You may have to make and receive calls to or from regular customers and prospective customers. A good telephone manners are not only makes an impression in business, but it also helps to make money.

Therefore, the above information may helpful to you to maintain friendly relations with the customers of the corporate world.