Effective Communication

Effective Communication – Soft Skills

 

This is an age of information technology.    Jobs are plentiful in this field.  They are high paying and rewarding too.  There are certain pre-requisites when you look for a career in this field.  Apart from the technical knowledge and skills,  “Soft skills” like good communication, empathy, business etiquettes, negotiation skills, attitude, motivation, time management and interpersonal skills are very important.  Management of clients is important in any business.  Winning their trust and continual support is essential for any business.  This can only be achieved through effective communication and empathy.

 

Every process in an organization contributes to the success and development of it.  There are people working in teams in almost every process.  So both internal and external communication becomes imperative for the successful completion of a task. 

 

Soft Skills refer to the interpersonal skills.  Building a good relationship, good communication skills, giving and receiving feedback, concern about needs and difficulties of others, co-operation and empathy are included in soft skills. Building a rapport helps in bringing about a successful interpersonal relationship.  There are certain ways in which you can initiate this.

 

  • Greeting one another with a smile
  • Introducing oneself
  • Getting to know the other person
  • Identifying areas of interest
  • Making the other person feel comfortable

 

All these help to build a good rapport.  When there is good interpersonal relationship, communicating ideas and thoughts becomes easy. When we say Communication, there are many things you need to take care of.  It involves speech along with a good language, gestures and fluency.  The ability to speak fluently, reply instantly, and making others understand one’s view makes a person effective in communication. 

 

Good interpersonal skills include the quality of empathy towards others also.  It is visualizing yourself in their shoes and understand the other person’s needs and difficulties.

 

A team member or a leader without good interpersonal skills, will not be effective in whatever they do.  So one has to consciously build these soft skills which is essential for the development of an organization.  There are companies and institutes which train you in soft skills.  Initially you can get an idea about soft skills from them.  Yet, it is your own conscious effort which will render you a successful communicator.

 

 

 

 

Article Posted By : Nisha HassanlView All Articles

Love nature, travel, reading and writing.

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Keywords :
soft skills , communication , attitude

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